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      列表 明细
      薪资: 3千-4千 经验:3年以上 企业类型:国际高端酒店/5星级
      地区:浙江-宁波 食宿:提供食宿

      1.         Greets customers immediately with a friendly and sincere welcome . Responds to inquires with accurate information regarding hours of outlet operation , directions to local attractions , or meeting rooms , car rentals and airline shuttle service , etc ,according to individual needs.诚挚友好的问候客人。快速精准的回答和应对客人提出的问题及要求,其中包括各消费场所的营运时间,景区景点指南,租车服务及机场接?#22836;?#21153;等。2.         Creating a warm and welcoming arrival for guests, ensuring that guests are transported to the hotel in a safe and efficient manner.为顾客提供热情周到的接待,确保客人安全迅速的到达酒店。3.         Ensures that all guests are transported to and from the hotel in clean, well maintained and road worthy vehicles that are a reflection of the hotel, and that they are provided with service that is friendly, courteous and informative manner.提供礼貌友好的服务,保持酒店清洁,交通便利,这些?#38469;?#37202;店品质的反?#22330;?.         Ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.遵循希尔顿品牌标准。5.         Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest.积极的工作,友好的为客人提供服务。6.         Actively takes part in training the team, supporting and leading formal training sessions and                 focusing on the job training to ensure that all team members are of the same standard. Also attends training where and when required.积极参加所需的各种培训,提高工作能力。

      薪资: 6千-8千 经验:3年以上 企业类型:国际高端酒店/5星级
      地区:浙江-宁波 食宿:提供食宿

      This position is concerned with the direct supervision of the Cold kitchen, and for the production, and presentation of high quality food as of the food as specified by the Executive Chef, Executive Sous Chef.厨师长负责直接管理冷厨房,并按?#25307;?#25919;总厨和行政副总厨的指示制作出高品质的食物。  1.To work in close cooperation with the Sous Chef, and Executive Sous Chef in supervising of her cold kitchen.通过和行政副总厨沟通协调对冷厨房进行管理2.To make the work schedules for the staff in this area, and to coordinate vacation schedules with the Executive Chef for all staff.负责制定冷厨房员工的工作?#25165;牛?#24182;同行政总厨协商员工的假期?#25165;?.To follow specific instructions as regards food storage, preparation and presentation received from the Executive Sous Chef.跟进行政副总厨交待的关于食品?#24613;?#21644;储存方面的指示4.To suggest and create new menu items to the Executive Chef and Executive Sous Chef making best use of seasonal food items available.向行政总厨和行政副总厨建议和开发新菜谱以便充分利用当季的食物5.For conducting skills training sessions in all technical aspects of food preparation for this area, making the best use of training materials.组织该领域食?#20998;?#20316;技术方面的培训课程,充分利用培训资料6.For the clean work practices, and clean work environment of this area, in conjunction with the chief steward.与管事部经理一起对工作环境和区域进行清洁7.For the smart appearance of all staff under his control particularly those in guest contact.负责使员工有整洁外表尤其是直接待客的员工8.For instilling is his staff cost consciousness for materials used and energy.培养员工节?#38469;?#29992;原料的成本意识

      薪资: 3千-4千 经验:不限 企业类型:国际高端酒店/5星级
      地区:浙江-宁波 食宿:提供食宿

      1.          Prepares food for guests and team members efficiently, economically, and hygienically as per the standard recipes following the standards and procedures.为客人和员工高效率的提供食物,做到物美价廉,要按照标准食?#23383;?#20316;并且要符合食品卫生 。2.          Hands on supervision of work operations.监 督 厨房的正常运作。3.          Assist the Sous Chef/Junior Sous Chef in the day-to-day operation of the kitchen and to help maintain a high Standard of food preparation and presentation.协助厨师长/副厨师长管理厨房的正常运作,保证食品的高质量 。4.          Support the Sous Chef/Junior Sous Chef in the overall smooth operation of the kitchen ensuring prompt service at all times.在厨房运作方面支持厨师长/副厨师长工作,保证提供高效率的服务。5.         Planning, Preparation and Implementation of High Quality Food& Beverage Products and Set-up’s in all Areas and  Restaurants.计划和?#24613;?#25191;行高质量的食品和摆设在指定的餐厅。6.         Seamless working with Recipes, Standards and Plating Guides.?#32454;?#25353;照菜?#20303;?#26631;准和摆盘标准。7.         Continuous Organization of Maintenance, Cleanliness and Hygiene according to Safe & Sound Procedures as well the established FSMS Standards.继续保持清洁和卫生依照安全和可靠的程序制定的卫生标准。8.         Maintenance of all HACCP aspects within the hotel operation.在酒店运营之中保持HACCP各方面要求。9.         Correct usage of all equipment, tools and machines.正确操作所有的设备、器具和机器。

      薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
      地区:浙江-宁波 食宿:提供食宿

      Responsible for coordinating the daily activities in the Housekeeping office and assist in the communications between the different Housekeeping areas and with other departments.负责管家部的日常工作协调并协助管家部与其他部门及管家部各分部之间的沟通。 1.Ensure that all requests from “Magic Center” is handled promptly and properly logged.确保从宾?#22836;?#21153;中心接到的客人要求能够被迅速处理并满足。2.Work closely with the Reception to ensure correct room status at all times.与前台接待密切合作确保任何时间内正确的房态。3.Issues, receives, records and controls all Housekeeping phones.发放,收回,登记和控制所有管家部手机。4.Handle, record and follow up on loan items and extra supplies to guests. Conduct monthly inventories of on-loan items, phones.处理,登记和跟踪借出物品,每月盘点一次出借物品,手机。5.Record status of daily attendance for all Housekeeping associates.记录所有管家部员工出勤的情况。6.Prepare monthly reports as required. Render assistance to respective Housekeeping sections, Linen/Uniform, Floors, Public Areas, Laundry in preparing their monthly reports and inventories.按要求?#24613;?#26376;报表。为管家部各部分,即布草房,楼层,公共区域,洗衣房?#24613;?#26376;度报告和盘点提供帮助。7.Review and update the monthly Housekeeping Manning Guide.更新管家部月度人力报告。8.Know how to use computer and support the office work if possible.熟练掌握电脑,为管家部办公室工作提供帮助。9.Co-ordinate work progress of Pest Control Personal, Machine & equipment repairs and Grounds and Garden from external company.和杀虫公司,机器设?#24863;?#29702;公司以及园林公司协调工作进度。10.Keep good communication with other departments.同其他部门协调工作。11.Assume other duties assigned by Executive Housekeeper.完成由行政管家分配的其他任务。12.Assist with the preparation of staff duty rosters.协助?#24613;?#21592;工花名册。

      薪资: 6.5千-1万 经验:3年以上 企业类型:国际高端酒店/5星级
      地区:浙江-宁波 食宿:提供食宿

      ·   Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the Executive Committee for review·   Familiarize yourself with the Hilton HR and Training Standards, localizing where necessary·   Ensure effective training programs are in place for the following:ü  New Team members Orientationü  Train the Trainerü  Customer Service Trainingü  Technical job specific training (through certification of departmental standards and procedures)ü  Supervisory Skills Trainingü  Management Developmentü  Fire, Life and Safety Trainingü  Selling Skills  ü  Team member retraining·   Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved·   Maintains all hotel training records·   Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for team member personal development·   Design, produce and implement training programs which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective·   Attend departmental training session and critique performance·   Use Hilton benchmarks to monitor success of training programs and amend your efforts accordingly. E.g.: achievement of budget, etc·   Assist Department Trainers in preparing and conducting departmental training and assess accordingly·   Prepare and monitor training programs for:ü  Management Traineesü  Work Experienceü  Hotel School Trainees, etc·   Obtain a network of specialist training professionals who can assist with the conduct of training programs for advanced or specialist training·   Ensure that Department Heads abide by their responsibilities of team members training against departmental S & Ps·   Produce monthly training reports includingü  Internal Training Programs conducted:ü  Who attendedü  Number of people attendedü  Duration of trainingü  Who trained ü  Cost of delivery (including labor costs)ü  Anticipated return on investment and/or training goalü  External training programs attended:·   Maintain current information and records of suppliers of training resources and materials·   Delivers briefings of all internal programs to executive management and department heads·   Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines·   Coaches, counsels and disciplines team members, providing constructive feedback to enhance performance·   Regularly communicates with team members and maintains good relations·   Works with superior in the preparation and management of the department’s budget. Duties include: Assists in Training Coordinator and English Teacher the preparation of the departmental annual budget. Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget Assists in the preparation of the hotel strategic plan, goals program, and Training Departmental Budget·   Demonstrate Awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines and ensure your direct reports do the same Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly Initiate action to correct a hazardous situation and notify supervisors of potential dangers Log   security incidents and accidents in accordance with hotel requirements·   Liaise with other Hilton Training Managers to share experiences and resources. Liaise with educational institutions conducting hospitality and training courses

      薪资: 3.8千-4.2千 经验:1年以上 企业类型:国际高端酒店/5星级
      地区:浙江-宁波 食宿:提供食宿

       1. Update training notice board with all information on “what is happening in and outside hotel” and training information.    更新培训告示栏上所有关于饭店内部及外部的新消息和培训信息。2. Assist Training Manager to set up Team Member’s activates’ group to designs and organizes or arranges various sorts of team member activities.协助培训经理建立员工活动小组,设计并组织?#25165;?#21508;类员工活动。3. Monthly report for Team Members reward and punishing record.月度员工奖惩纪录汇报4. Maintains effective internal communication with team members.保持和员工的?#34892;?#27807;通5. Keep records of each individual team member on every training he/she attended.    保存每位员工参加培训的记录。6. Assist to implement team member motivation, recognition and participation program for the hotel.                   协助培训经理关于员工的激励,奖励及其他活动的执行7. Be responsible to take photographs for all team members.    负责所有活动的拍照8. Monitor attendance records of all language/training classes.    检查各种语言或其他培训的出勤情况。9. Conduct language courses and other training programs as assigned.    完成上级指派的语言类或其他培?#31561;?#21153;。10.Coordinate Orientation Program for all newly hired team members.    协助完成新员工入店培训。

      薪资: 5千-6千 经验:3年以上 企业类型:国际高端酒店/5星级
      地区:浙江-宁波 食宿:提供食宿

       1.       Implements all sales action plans related to the respective market (by segment and                         geographical  locations) as outlined in the Marketing plan.依照销售计划根据各自的市场执行相应的销售活动。2.       Actively participates in achieving the departmental goals which contribute to the marketing budget.积极地参与完成部门销售任务,为整个部门达到销售预算做出贡?#20303;?.       Closely monitors accounts revenue and business production for Corporate / FIT / M.I.C.E. accounts.紧密的跟进所负责的客户的收入产量,以及与公司商务、散客、会务相关的生意。4.       Maximises up-selling opportunities whenever possible.       无论?#38382;保?#26368;大化增加销售额。

      薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
      地区:浙江-宁波 食宿:提供食宿

      岗位职责1.为宾客提供专业,友好,高效,热情的电话?#24615;?#26381;务;2.掌握每日?#20540;?#23486;客名单,特别是重要宾客和回头客,了解他们的特殊要求;3.负责及时准确的将宾客的留言输入系?#25345;校?.确保所有宾客的询问和要求,都得到专业的帮助和热情友好的态度;5.确保所有电话的转?#37038;前?#19987;业标准,并且有礼貌;6.熟知酒店所能提供给宾客和来访者的服务和设施;7.了解酒店的餐厅及营业时间和经营范围。岗位要求1.中专及以上学历;2.说话口齿清楚,音质优美,反应敏捷;3.能适应倒班工作。

      薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
      地区:浙江-宁波

      1、负责员工宿舍的日常运作。2、负责员工公寓的清洁工作。3、能与入住员工公寓的员工保持良好?#34892;?#30340;沟通,及时解决员工需求。4、保证员工公寓区域设施设备正常运转,并协助相关部门提供维护、保养和维修服务。5、负责与所有公寓及公寓业主之间的良好沟通和联系,在需要业主或物业公司提供维护、保养和维修服务项目?#20445;?#33021;保证及时提供。6、根据酒店/部门目标、政策和?#23548;?#24773;况与团?#26144;?#21592;?#39184;?#35774;立团队目标。7、完成酒店管理层交代的其他任务。

      薪资: 面议 经验:1年以上 企业类型:国际高端酒店/5星级
      地区:浙江-宁波 食宿:提供食宿

      ?岗位职责:1.负责公共区域地面清洗2.大理石面抛光3.PA经理交代的其他工作任职要求:1.有一年以上PA技工工作经验2.懂得相关药水以及机器使用方法

      薪资: 面议 经验:3年以上 企业类型:国际高端酒店/5星级
      地区:浙江-宁波 食宿:提供食宿

      岗位职责1.成功的接待10间房以上团队生意,在宴会销售总监的协调管理下,寻找商机,保证?#34892;?#30340;沟通与客户和各部门?#34892;?#30340;协调。2.保证与客户和酒店各部门?#34892;?#30340;沟通3.积极参与完成部门目标和达到市场预算4.协助宴会销售总监预测房间间夜和宴会收入任职要求:1.具有良好的沟通技巧2.能在强压下胜任工作3.大学专科及以上学历,良好的中英文?#21015;?#33021;力4.具有?#36797;?#19977;年在国际连锁酒店的相关经验

      薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
      地区:浙江-宁波 食宿:提供食宿

      岗位职责 ?1.能为客人提供?#34892;?#29575;以及专业的服务2.有在酒店行业发展的意向3.熟悉掌握菜单及饮?#31995;?#19978;的内容,并可以详细的给客人做出解释。任职要求1.态度积极,热情开朗,能吃苦耐劳2.掌握基本的英文口语技能3.有相关工作经验优先考虑

      薪资: 面议 经验:3年以上 企业类型:国际高端酒店/5星级
      地区:浙江-宁波 食宿:提供食宿

      ?岗位职责1.根据本组市场开发计划,制定个人销售活动计划。2.通过开发新客户,稳定老客户,以力争达到所?#33539;?#30340;销售收入目标。3.向销售部总监汇报市场信息,包括本市场状况、竞争对手情况、客户反馈意见等。4.以外出销售、电话联络和信函等方式与所辖区客户保?#25351;?#24230;联系。5.处理客户的来电、来函。6.协调?#25165;抛约?#25152;辖客户在酒店的大型活动及VIP的接待工作。7.熟悉?#32422;?#23458;户分类情况及各客户的需求特点和主要的竞争对手。岗位要求1.大专以上学历。有?#37038;?#37202;店前台、销售、公关等部门的工作经历。2.具备酒店销售学、酒店管理学、旅游经济学、旅游心理学、公共关系学等知识的储备。3.了解合同法、企业法、旅游法以及有关涉外法规。4.具有市场调查和预测能力,能及时掌握市场动态,并能综合分析,及时地提出相应的措施和合理的建议。5.?#34218;?#24378;的语言表达能力,能撰写市场调研报告,具有起草工作计划、总结及业务汇报的能力。

      薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
      地区:浙江-宁波 食宿:提供食宿

      岗位职责1.在西厨厨师长的领导下,按菜式规定,烹?#32856;?#31181;菜式,保证出品质量。2.按西厨厨师长厨分工,完成大型宴会、酒会的菜?#20998;?#20316;任务。岗位要求1.专科以上文化程度,或相关专业毕业。2.熟悉饮食的工作规范和要求,掌握配菜的各种操作技术的质量要求。3.1年以上同星级同岗位工作经验4.能按工作规范和质量标准要求独立进行工作,并有相应的技术等级。5.?#27426;?#30340;文字语言表达能力。6.工作?#24615;?#20219;心,做事认真负责。

      薪资: 2千-3千 经验:不限 企业类型:国际高端酒店/5星级
      地区:浙江-宁波 食宿:提供食宿

      岗位职责1.确保?#32422;?#30340;服饰、发型整洁、淡妆等方面全部符合规定的要求。2.查看?#35805;?#35760;录,了解上一班的?#24179;?#20107;项,并负责处理。3.熟悉预订资?#24076;?#20102;解客情,尤其要记住即将来店的贵宾、常客的姓名,了解酒店的所有活动。4.熟悉酒店有关?#22836;?#38144;售的各项政策,向来店宾客推销?#22836;浚?#21162;力争取最好的经济效益。5.熟练总台各项专业业务和技能,搞好对?#22836;?#21153;。6.熟练掌握店内外信息,提供准确的问讯服务。7.负责为下榻酒店的宾客办理入住登记手续。8.负责?#22836;?#38053;匙的管理?#22836;?#25918;工作并?#32454;?#36981;守验证制度。9.制作有关报表,为其它部门提供准确的接待信息。岗位要求1.大专以上文化程度,懂得英语。2.性格开朗、头脑灵活、工作踏实,具?#34218;?#24378;的服务意识、推销意识和责任感。3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。4.相貌?#33487;?#36523;体健康。

      薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
      地区:浙江-宁波 食宿:提供食宿

        1、遵守酒店和本部各项规?#36718;?#24230;,操作技术规程。2、负责酒店音响设备的维修保养,并包括背景音乐, 监控,卫星电视, 电话,消防报警系?#24120;?#30830;保高质量的保养和操作?#26376;?#36275;客人的需求。3、负责?#26223;?#24037;作范围内的设备运行操作、维护保养,执行酒店有关经济运作规定。4、努力学习,熟悉和掌握?#26223;?#25152;管辖设备的各项技术性能和参数以及维护.保养、巡视 的内容。5、接到工作单后能及时 、迅速、保证质量、不留问题完成工作任务,并将维修结果回复。

      薪资: 面议 经验:1年以上 企业类型:国际高端酒店/5星级
      地区:浙江-宁波 食宿:提供食宿

       1、能够积极的向客人及供应商推荐酒店的服务?#21543;?#26045;。2、熟悉掌握菜单及饮?#31995;?#19978;的内容,并可以详细的给客人做出解释。3、与经理商讨,并做到如何提高对?#22836;?#21153;意识,达成一致标准并采取相应的行动。4、可以根据客人不同的国籍推荐菜单上的食品。5、可以向客人推荐其它具有吸引力的餐厅或场所。6、检查餐厅当天预定,保证员工能?#35805;?#29031;预定?#24613;?#21450;正确摆台,做好相应的?#24613;福?#24182;能致电?#21857;?#39044;定。

      薪资: 3.6千-4.2千 经验:1年以上 企业类型:国际高端酒店/5星级
      地区:浙江-宁波 食宿:提供食宿

       1.Take part in the planning and costing of menus.参与设计菜单和成本控制。2.Develop new dishes and products.发展新菜肴及产品。3.Establish standards of food quality and preparation and ensure they are strictly adhered to.建立食品质量和展示标准,并保证?#32454;?#25191;行。4.Ensure the service area of Team Restaurant is clean, tidy and comfortable.保证员工餐厅服务区域干净、整齐、舒适。

      薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
      地区:浙江-宁波 食宿:提供食宿

        1、在整个工作过程?#26657;?#22987;终保?#25351;?#24230;的客户服务意识。2、持积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。3、能够积极的向客人及供应商推荐酒店的服务?#21543;?#26045;。4、在工作过程?#24515;?#22815;做好本职工作,保证?#32422;杭?#20854;他人的安全。5、满足客人的各项要求,如不能立即回答客人的问题请与经理联系。

      薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
      地区:浙江-宁波 食宿:提供食宿

       1、维护酒店安全秩序,尽职尽责完成岗位工作,保证酒店安全。2、为客人提供帮助?#22836;?#21153;。3、定期对饭店进行安全巡视,及时发现隐患,及时上报并采取措施。4、爱护通讯器材,熟练使用各种消防设施和器材。5、详细记?#20339;?#26597;过程中发现的问题,上报处理,发现可疑人员和事物要礼貌地进?#20449;?#26597;、监控。

      薪资: 面议 经验:1年以上 企业类型:国际高端酒店/5星级
      地区:浙江-宁波 食宿:提供食宿

       1、以市场销售计划为指导,针对所在市场执?#20852;?#26377;销售计划。2、与负责市场区域的客户建立良好关系,维持客户资料的更新。3、通过直接拜访,电话销售,发送邮件的方式给他/她负责区域的客户,在发现市场有任何变化?#20445;?#21253;括竞争对手所有的信息变更,都要及时反馈信息给商务发展总监/销售部总监/高级销售经理。4、  对所有酒店的客人/客户/员工保?#25351;?#27700;准的专业性。

      薪资: 面议 经验:1年以上 企业类型:国际高端酒店/5星级
      地区:浙江-宁波 食宿:提供食宿

      ?岗位职责:1.协助公区经理检查公共区域卫生情况2.给公共区域员工分配任务。3.?#27492;?#24207;巡视整个公共区域。4.要及时汇报地毯和家具的损坏,以便急修及降低损失。岗位职责1.具有良好的关于PA基本运作方面的专业知识。2.具有良好的清洁机器及清洁剂使用方面的技能。3.管家部两年以上公共区域服务员及一年公共区域主管工作经验。4.身体健康,能够适应长时间工作。

      薪资: 面议 经验:1年以上 企业类型:国际高端酒店/5星级
      地区:浙江-宁波 食宿:提供食宿

       1、当班时负表所有分配的楼层和?#22836;俊?、与前台接待密切合作确保任何时间内正确的房态。3、确保所分配的区域的高度清洁。4、确保在“请勿打扰”状态下客人的隐私被维护。5、检查?#22836;?#37096;员工的仪表,个人卫生和形象。

      薪资: 面议 经验:不限 企业类型:国际高端酒店/5星级
      地区:浙江-宁波 食宿:提供食宿

       1、帮助客人寻找丢失在出租车上的物品。 通过专用行李车装卸通道为客人装卸行李。2、引领客人到房间,介绍酒店及房间的设施设备。快速巡视房间是否存在问题,及时通知相关部门予以解决。3、对于客人的需求予以积极快速的回应,提供准确信息,提供租车、旅游向导等服务。4、热情友好的问候客人。能成着冷静的应对各种突发情况。5、积极的工作,友好的为客人提供服务的同时招呼示意下一位客人。

      薪资: 3千-4千 经验:1年以上 企业类型:国际高端酒店/5星级
      地区:浙江-宁波 食宿:提供食宿

      1.Supports and motivates Concierge team members by leading by example and employing competent and consistent management practices.通过训练领导和激发团队员工。2.Takes an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.善待同事,热情友好,注重团队精神。3.Actively takes part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities.积极参加所需的各种培训,提高工作能力。4.Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.致力于酒店工作,为酒店发展提供建议,有创新精神,为顾客提供品质服务。5.Takes an active role in the concierge team, ensuring effective communication and working as a team in order to reach goals and targets.在团队中起到积极做用,?#34892;?#30340;沟通,确保达到目标。6.Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.为顾客提供热情服务,让他们有回家的感觉。7.Ensuring that guests are escorted to their room that the hotel facilities and room features are explained, and that luggage is delivered in a prompt manner.将客人送?#37327;头浚?#20171;绍?#22836;坎季郑?#30830;保行李及时寄存等。8.Handles complaints promptly and efficiently, taking the necessary action, and informing the Guest Service Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行动,及时?#34892;?#30340;处理顾客的不满,?#23454;?#30340;时候告知宾客关系经理。回访客人,确保客人对解决方法满意。9.Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.了解客史资料和客人喜好,确保在客人抵店前做好相应?#25165;擰?0.Ensures that VIP guests are treated personally and recognized as an individual.要确保为客人提供人性化服务。

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